Kill A Mockingbird By Harper Lee - 1695 Words

In To Kill a Mockingbird Harper Lee presents as a ‘tired old town’ where the inhabitants have ‘nowhere to go’ it is set in the 1930s when prejudices and racism were at a peak. Lee uses Maycomb town to highlight prejudices, racism, poverty and social inequality. In chapter 2 Lee presents the town of Maycomb to be poverty stricken, emphasised through the characterisation of Walter Cunningham. When it is discovered he has no lunch on the first day of school, Scout tries to explain the situation to Miss Caroline, an outsider, by stating: ‘He’s a Cunningham, Miss’. This quote presents that poverty issues within families have become such a normal occurrence in Maycomb that the children simply disregard it, and Lee uses the contrast of the†¦show more content†¦Atticus states Tom was ‘a dead man’ as soon as ‘Mayella opened her mouth and screamed . As Mayella was white the jury would be quick to defend her regardless of any evidence against her as their inflexible mindsets prevent any regard for people of colour. When Tom was shot, it was essentially as if the shooters had resulted in the ‘senseless slaughter of a songbird’, thus revealing Maycomb’s true nature of racism and hypocri sy as the trial would not have occurred if Maycomb’s society had not looked down upon the black community. Atticus uses the mockingbird symbol to teach Jem about racism because he doesn’t want his children to catch ‘Maycomb’s usual disease’ - the spreading of racism, implying it is easily ‘caught’ and spread like an epidemic. Robinson is one of the innocent mockingbirds referred to by Atticus in the novel - he does not do anything of ill-manner, yet he is persecuted by Maycomb, and through disguising Robinson as a mockingbird, Lee’s able to convey Maycomb as racist. The theme of racism in Maycomb is furthered through the Ewell family. The Ewells, being uneducated and at the bottom of the social hierarchy cannot find a clear distinction between their social class and the black’s, therefore turning to racism and insulting the black community to feel superior. Racial prejudice has been prevalent as a

The Harmful Effects Of The Body - 997 Words

Typically when one thinks about chemicals, cleaning products come to mind, but when poison is added to the equation the mind jumps to more dangerous items such as cyanide or acids. What is rarely thought of is plastic, food, or even water. Many people are unaware of harmful chemicals that are in everyday items. It is important to be aware of what enters the body because the side-effects can be harmful and in some cases deadly. Certain chemicals are not only harmful to the current generation, but also to future ones. Avoidance is only possible with knowledge of the dangers chemicals found in common goods present. Every single day people use, ingest or come in contact with chemicals that they are not even aware of. Many everyday items have harmful chemicals in them that people did not even think was possible. A large number of everyday items such as canned goods, plastic, water, cooking ware, clothing, and even receipts can contain harmful substances. These substances are damaging and can be fatal (Antoniades, 2013). There are also a great number of foods that are genetically modified. Some of these foods may not be expected to be genetically modified including corn, zucchini, yellow squash, and papayas. Most processed foods contain a chemical called Monosodium Glutamate(MSG), but studies have revealed that MSG is the least of our problems right now. Almost all processed foods have additives, like food dye, and have been known to cause extreme sickness. It has been saidShow MoreRelatedHarmful Effects of Drugs on the Human Body1124 Words   |  5 PagesBased on the argument topics, I strongl y agreed that there should be a limit on what people are allowed to do with their bodies. There is numerous of harmful things that human have done to their bodies without any further thoughts of the impacts, for example like drugs use. From my own perspective, I believe that there must be a limitation on the use of strong drugs such as cocaine, heroin, and methamphetamine which have high tendency of addiction. Besides, these kinds of drugs will lead to a drasticRead MoreThe Harmful Effects Of Body Shaming Analysis1745 Words   |  7 Pagesshows how body shaming is a problem. Body shaming is when someone criticizes someone elses body, or that person criticizes their own body due to trying to compare their body with someone else’s. When someone body shames another person, there are consequences on the person who was shamed. However, body shaming can lessen by people becoming more educated on what body shaming is, people developing more respect toward others, and people being happier with who they are and how they look. Body shamingRead MoreEssay on The Harmful Effects Of Body Piercing451 Words   |  2 Pages A great number of teenagers and young adults have a body piercing. These can range anywhere from your belly button to your tongue. There are many effects it can have on you socially, or physically. This essay will describe the social aspects of body piercing, this includes first impressions, types of friends, and job prospects. First impressions are important to many people. To some individuals body piercing may seem frightening or intimidating. The person with the piercing may be treated differentlyRead MoreDiet Soda: A Guilt Free Beverage with Harmful Effects on the Body1102 Words   |  5 PagesDiet Soda: A Guilt Free Beverage with Harmful Effects on the Body Think of the countless times at a restaurant you have been put on the spot to choose a beverage once seated by the waiter. Considering what you may have heard about sugar- free soda, would the possibly harmful affects it may have on your body outweigh the number of calories you may be saving by allowing you to consume a high calorie meal? To some, artificially sweetened carbonated beverages, such as diet soda, have the same deliciousRead MoreWhat Are The Toxic Components Of Its Harmful Effects And Remedies?761 Words   |  4 Pagesof PC material is harmful for our health plan, as well as harmful and a threat to the environment. If you open a different part of the PC have exposed, and toxic metals such as lead, mercury, cadmium, barium, chromium, and copper etc. can face serious losses. Computer material containing harmful toxic elements in the brain, kidney, serious harmful to the fetus and Reproductive System. Harmful toxic elements that are widely used in a variety of PC components of its harmful effects and remedies as follows:Read MoreSecondhand Smoke Essay807 Words   |  4 PagesSecondhand smoke is just as harmful as smoking because it leads to a higher prevalence of cancer and heart disease, it affects children’s health, and harms nonsmokers since they are healthy. 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Customer Needs and Expectations Free Essays

Here at Travel Weekly one of the representatives at Virgin Atlantic have honoured us by writing an article about ‘A day as a representative’ Lets see what Kaye Goodwin from Virgin Atlantic has to say! In a day of a representative at Virgin Atlantic I have to look at how these needs are identified and I must cover: Customer requests in writing Customer requests to representatives of organisations verbally (face to face or telephone) Recognition of unstated needs Customer type one: Families If a family was too put in a request in writing, because they may have young children, they could possibly write their requests to me in an email because of convenience and time. For example: a mother and father of two young children will not have time to come into the travel agents to sit down and tell me what type of holiday they would like. Therefore by sending me an email with the requests they would like, it would save a lot of time, and I can look up all of the information for them and respond back to them via email. We will write a custom essay sample on Customer Needs and Expectations or any similar topic only for you Order Now Customer type two: Couples If a young couple would like to go on a short break or a holiday, they would come into the travel agent and sit down with me too tell me where they would like to go and what type of holiday they would like. For example: a young couple from Central London would like to book a holiday for early December. They come into the travel agent and sit down with me and tell me what type of holiday they would like. After looking up and discussing different holidays, they would make a decision and hopefully book the holiday. If they would like more time to think about it, I would give them a few broachers to take home with them while they thought about it. Customer type two: Elderly couple An elderly couple are most likely to come into the travel agents and sit down with me to discuss the holiday they would like to go on. After discussing a few holidays, I would recommend a holiday. E. g. I would say ‘there is a lovely villa in Spain that is on offer at the moment that is about half a mile away from the beach. If one of the couples were to say that they have been to Spain before and it was too hot, or that their partner was not able to walk very far, that would be known as a recognition of unstated needs, meaning that they would like to go to a destination that is at a cooler climate or they would like to stay in accommodation closer to the beach. Customer type four: Disabled People that have a disability can communicate with me in any way, i. e. face to face, via email or on the telephone. If a customer was to call me and ask for information on different holidays but said that they were disabled, I would realise that this would mean they would be a unstated need, and they would need special assistance. For example if a lady who wanted to book a holiday and was blind or visually impaired, I would know that they would need maps or signs to be put up in Brail and raised floors so they know when they are too close to a swimming pool. Task 2b – explain how travel and recognition of their needs. Tourism organisations meet and exceed customer expectations using examples from companies in the travel and tourism industry that you have researched. When our company (VA) recognise customer needs, the customers can be face for face with one of our representatives, have an online chat with one of our representatives or write their requests too us. We meet customer needs by making sure that all of the flights operate on time, airline staff are always available for assistance and always make sure that customers are kept up to date with important information such as flight times, flight delays and check in times. The way that we meet these needs are by keeping staff updated with information, regular announcements for customers at the airports and making sure that landings/take off are planned properly to avoid delays if possible. Task 2c – analyse how travel and tourism organisations meet and exceed the customer needs and expectations through the recognition of their needs. You should expand the links between needs, identification of needs and being able to meet and exceed customers expectations. Here at Virgin Atlantic, we identify and meet customer needs through customer survey questionnaires/ comment cards and customer forums/focus groups. When the survey questionnaires or comment cards have been read by a member for our staff, usually the customer service manager, they then analyse all of the comments to find areas of improvement in order to meet customer needs. For example, if a number of customers have complained about staff not knowing obvious information i. e. directions around the airport, prices of products or check in times, that would tell us that our staff are unequipped to help our customers. From this, we will then need to realise and work our a way to get more information into our staff in order to meet the needs of our customers more efficiently. This can be done in many ways, however the most ideal one for this situation would be to hold regular morning/afternoon meetings to keep staff updated with information. When we exceed customer expectations, we like to go that extra mile by giving out customers more in-depth information. An example of this would be when a customer asks simply the time of their flight, we like to make sure that our staff will fully inform our customers of their flight time, boarding time, gate number and if there will be any delays. At the Martime Museum (NMM) they meet and exceed customers expectations by making sure that the company works like clock work. All of the staff are given a two day induction and then on-going training pro grammes are offered to all staff. All staff are fully trained and new members of staff are teamed up with an experienced team member to meet all of the customers needs. At NMM there are customer comment cards, customer surveys and focus groups to ensure that the organization knows what their customers want and if there are any complaints being made. For an example if the museum had a number of complaints about staff not having enough product knowledge/information i. e. background history of the area they were working in, that would tell the managers/owners that their staff are unequipped to help their customers. From this information, they work their way to getting more knowledge into their staff. This can be done in so many ways but the most effective way would be to give the staff more training and hold meetings regularly o make sure that they have acceptable knowledge to be working with the customers. How to cite Customer Needs and Expectations, Papers